Please read our return policy carefully
We are committed to providing you with the absolute best products, from how they fit to how they perform.
If you are not satisfied with any of your Ribcap item, you may return it to us for refund.
Send us an email at firstname.lastname@example.org
1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying order number securely in a box. You can use the box the items arrived in or another box if you prefer. A return or an exchange is only possible under these conditions:
- The product shows no signs of visible use.
- The product returns with original packaging.
- The product is not damaged as a result of return transport.
- A print out from this e-mail in the return box.
- And this within 2 weeks after your purchase
2. Go to local post office, or another courier, to ship the package. Return address for the package:
Ribcap UK | Gel Ovations LTD | Office & Warehouse
Please note that original shipping fees are non refundable except in cases where we have made a shipping error.
We can help you return your item(s) for a refund or exchange (excluding shipping costs) as long as the item is in unused condition and original packaging is intact. We just ask that you pay for return shipping.
Some countries may impose additional taxes or duties and if so, these are the responsibility of the customer. Packages will be returned to Belgium if unclaimed, and we cannot refund shipping for these cases. The time that a country holds a package in customs varies, and we do not have means of contacting these offices.
3. You will receive an email as soon as we received your items, and when a refund is issued.
Tel: +44 (0)1454 285071
8 a.m. - 4 p.m. (GMT - BST - London)
Chat with us 7 days a week